Shipping policy

Last Updated: 29th October 2026

This Policy applies to all orders placed on www.drenze.in, operated by Evervolve Ventures LLP (LLPIN: ACR-6815, GSTIN: 27AAMFE4268Q1ZL), having its registered office at A-1002, Gokul Vrindavan CHSL, S.M. Cross Road No. 2, Kandivali West, Mumbai - 400067, Maharashtra, India (“Drenze”, “we”, “us” or “our”). It forms part of our Terms and Conditions. In this Policy, a “business day” means Monday to Saturday, excluding public holidays.

1. Dispatch

You will receive an order confirmation by email or SMS as soon as your order is placed.
We aim to dispatch every order within 2 business days of order confirmation.
Orders are delivered by our courier partner, Delhivery. You will receive tracking details once your order is dispatched.

2. Shipping Charges

A shipping fee (currently Rs. 100 per order) applies to deliveries within India. It is shown at checkout before you confirm your order.
Orders paid online (prepaid) currently receive a discount of Rs. 50, applied on the payment page. Cash on Delivery orders do not receive this discount. There is currently no separate Cash on Delivery charge. We may change the shipping fee or the discount at any time, and a change does not affect orders already confirmed.
We may change these charges for future orders. The charge shown at checkout when you place your order is the final charge for that order.

3. Delivery

Orders to pincodes beginning with 400 (Mumbai and nearby areas) are usually delivered sooner than orders to other pincodes. Delivery time depends on the destination, the courier network and other factors outside our control, so any estimate that we or Delhivery give is indicative only and is not a promised delivery date. We deliver only to serviceable pincodes within India, and checkout tells you whether your pincode is serviceable. We do not offer international shipping.
Our courier makes up to two delivery attempts. Please keep your phone reachable and give a complete and correct address, pincode and phone number. You can change the address only before dispatch, by writing to hello@drenze.in.
If an order cannot be delivered because the address is incorrect or incomplete, you are unreachable, or you refuse delivery without a valid reason (a visibly damaged parcel is a valid reason), it returns to us. For a prepaid order, we will then contact you and, at your choice, re-ship the order or refund the amount you paid.
If your tracking shows delivered but you have not received your order, please write to hello@drenze.in within 72 hours of the delivery date shown. If Delhivery confirms that your order is lost in transit, we will send a replacement or refund you in full.
Please check your parcel on arrival. If the outer package is visibly damaged or tampered with, refuse delivery, or accept it and write to us as described under How to Raise a Request in our Return and Refund Policy. An unboxing video helps but is not required.

4. Cash on Delivery

Cash on Delivery is available on serviceable pincodes.
We may confirm a Cash on Delivery order by phone or SMS before dispatch, and may cancel it if we cannot reach you after reasonable attempts.
If you repeatedly refuse or do not accept Cash on Delivery orders, we may stop offering it to you and ask for prepayment. Refusing a correct, undamaged order is not a return.

5. Cancellation