Terms of service

Last Updated: 29th October 2026

This document is an electronic record under the Information Technology Act, 2000 and the rules made under it. It is generated by a computer system and does not require any physical or digital signature.

These Terms and Conditions (“Terms”) govern your use of www.drenze.in (“Website”) and your purchases from it. The Website is owned and operated by Evervolve Ventures LLP (LLPIN: ACR-6815, GSTIN: 27AAMFE4268Q1ZL), a limited liability partnership with its registered office at A-1002, Gokul Vrindavan CHSL, S.M. Cross Road No. 2, Kandivali West, Mumbai - 400067, Maharashtra, India (“Drenze”, “we”, “us” or “our”). “You” means any person who visits the Website or buys from it.

1. Who We Are and How to Reach Us

As required by the Consumer Protection (E-Commerce) Rules, 2020, our details are:

  • Legal name: Evervolve Ventures LLP (brand: Drenze)
  • LLPIN: ACR-6815
  • GSTIN: 27AAMFE4268Q1ZL
  • Registered office: A-1002, Gokul Vrindavan CHSL, S.M. Cross Road No. 2, Kandivali West, Mumbai - 400067, Maharashtra, India
  • Website: www.drenze.in
  • Nature of business: We sell our own Drenze products directly to customers. We are not a marketplace. Our products are made for us by a licensed cosmetics manufacturer in India and marketed by Evervolve Ventures LLP.
  • Customer care: hello@drenze.in, +91 88502 39653
  • Grievance Officer: Isha Shah, Partner, hello@drenze.in, +91 88502 39653

2. Accepting These Terms

By using the Website or placing an order, you agree to these Terms, our Privacy Policy, our Cookie Policy and our Shipping, Return and Refund Policy, which together form your agreement with us. If you do not agree, please do not use the Website.

We may update these Terms. The updated Terms apply from the date we post them. An order you have already placed stays governed by the Terms and policies that applied when you placed it.

3. Who Can Buy

You must be 18 years of age or older and capable of entering into a contract under the Indian Contract Act, 1872 to place an order. The Website is not meant for children. A parent or guardian may buy for a minor and is then the customer.

4. Our Products

  • We currently sell the Drenze Shampoo and the Drenze Conditioner. You may buy them separately or together in one order. We may add, change or stop any product.
  • We take care that descriptions, images, ingredient information and prices on the Website are accurate. Colour and shade in images may vary slightly from the product. If the Website differs from the information printed on the product pack, the pack prevails.
  • Products are for your personal use. You may not resell them without our written consent.

5. Using Our Products Safely

  • Drenze products are cosmetics for external use on hair and scalp only. They are not medicines and are not intended to diagnose, treat, cure or prevent any disease or condition.
  • Our products contain botanical ingredients and essential oils, which can cause irritation or an allergic reaction in some people. Please read the ingredient list on the pack before use.
  • Do a patch test before first use, especially if you have sensitive skin, a scalp condition or known allergies. If you have irritation, redness or any reaction, stop using the product, consult a doctor, and tell us at hello@drenze.in.
  • If you are pregnant, nursing, have a medical condition, or have recently had chemical hair treatments, check with a qualified professional before use.
  • Avoid contact with eyes; if it happens, rinse thoroughly with water. Keep out of reach of children.
  • Results vary from person to person. We do not guarantee any specific result.

6. Prices and Payment

  • All prices are in Indian Rupees and include applicable taxes. A shipping fee (currently Rs. 100 per order) applies within India. Orders paid online (prepaid) currently receive a discount of Rs. 50, applied on the payment page. There is currently no separate Cash on Delivery charge. The shipping fee is shown at checkout before you confirm your order, and we may change the fee or the discount at any time without affecting orders already confirmed.
  • You can pay by card, UPI or net banking through our payment gateway, or choose Cash on Delivery where available. We do not store your full card or UPI details.
  • Cash on Delivery is available only on serviceable pincodes. We may restrict it, and ask for prepayment, if you have repeatedly refused or not accepted Cash on Delivery orders.
  • Discount codes and offers follow the terms shown with the offer. They have no cash value, cannot be combined unless stated, and may be changed or withdrawn without affecting orders already confirmed.
  • An order is placed only when you take a clear action at checkout, such as ticking the box confirming that you have read and agree to these Terms and our policies, and clicking “Place Order” or “Pay now”. We never use pre-ticked boxes.

7. Your Order

  • Products shown on the Website are an invitation to make an offer. Your order is your offer to buy, and we accept it by sending you an order confirmation. We also send a dispatch confirmation with tracking details when your order ships.
  • We may cancel a confirmed order if the product is out of stock, the price or product information was wrong because of an error, your pincode is not serviceable, or we suspect fraud. We will tell you and refund any amount you have paid in full.
  • We may limit the quantity of a product per order or per customer.
  • Delivery, cancellation, returns and refunds are covered in our Shipping, Return and Refund Policy. In short, orders cannot be cancelled once placed. Because our products are personal care products used on hair and scalp, we do not accept returns for change of mind or because a product did not suit you. We do accept a replacement or refund where a product arrives damaged, defective, wrong, incomplete or not as described, or where that Policy otherwise provides. Any request must be made by email within 72 hours of receiving your order, with photo and video proof. Nothing in these Terms limits your rights under the Consumer Protection Act, 2019.

8. Intellectual Property

The Drenze name, logo, packaging design, photographs, text, formulations and Website design belong to Evervolve Ventures LLP or its licensors and are protected by Indian law. You may not copy, reproduce, modify or use them without our written consent.

9. Reviews and Content You Send Us

If you send us a review, testimonial, photograph, video or other content directly (for example, through our contact form, by email or through a review feature), you confirm that you have the right to share it. You allow Drenze to use, reproduce and display it, free of charge, to operate and promote the Website and our products. We will ask your permission before reposting anything you have published on your own social media accounts.

10. Acceptable Use

You agree not to:

  • use the Website for anything unlawful, or try to access any part of it, or any system connected to it, without authorisation;
  • interfere with the Website, including by sending viruses or spam, or by using bots or scrapers;
  • place false, fraudulent or abusive orders, or make false claims about damage, defects or non-delivery; or
  • post or send content that is unlawful, defamatory, obscene, or infringes anyone’s rights.

If you do, we may refuse your orders, restrict your access or withdraw your Cash on Delivery facility. This does not affect any refund or other right already due to you.

11. Liability

  • The Website is provided “as is” and “as available”, and we do not promise that it will always be uninterrupted or error free. This does not reduce our responsibility, as the seller of our own branded products, for their quality and safety.
  • To the extent permitted by law, our total liability for any claim relating to an order is limited to the amount you paid for that order, and for any other claim to the amount you paid us in the 12 months before the claim arose. We are not liable for indirect or consequential losses.
  • Nothing in these Terms limits any liability that cannot be limited by law, including liability for death or personal injury caused by negligence, for fraud, or under the product liability provisions of the Consumer Protection Act, 2019. It also does not affect your right to approach a Consumer Disputes Redressal Commission at any time.

12. Third Parties and Events Beyond Our Control

We use third-party services such as Shopify (our store platform), Razorpay (payments) and Delhivery (delivery). Their own terms apply to their services. The Website may link to other websites that we do not control or endorse. To the extent permitted by law, we are not liable for delay or failure caused by events beyond our reasonable control, such as natural disasters, strikes, pandemics, government action or network disruption. This does not affect your rights to a refund under our Shipping, Return and Refund Policy.

13. Governing Law and Disputes

These Terms are governed by the laws of India. Subject to your right to approach the appropriate Consumer Disputes Redressal Commission under the Consumer Protection Act, 2019 (including the commission where you live or work), the courts at Mumbai, Maharashtra have exclusive jurisdiction over any dispute. We do not require you to go to arbitration. We encourage you to contact our Grievance Officer first so that we can resolve the matter quickly.

14. General

  • These Terms, together with our Privacy Policy, Cookie Policy and Shipping, Return and Refund Policy, are the entire agreement between you and Drenze about your use of the Website.
  • If any part of these Terms is found invalid, the rest continues to apply, and our not enforcing a right at any time does not mean we give it up.
  • Closing or restricting your access does not affect rights and obligations that have already arisen, including refunds due to you.

15. Grievance Redressal

If you have a complaint about your order, the Website or these Terms, please contact our Grievance Officer. Every complaint is given a reference number so that you can track it. We will acknowledge your complaint within 48 hours and aim to resolve it within one month of receipt, in line with the Consumer Protection (E-Commerce) Rules, 2020.

Grievance Officer / Customer Care

Name: Isha Shah

Designation: Partner

Evervolve Ventures LLP

A-1002, Gokul Vrindavan CHSL, S.M. Cross Road No. 2, Kandivali West, Mumbai - 400067, Maharashtra, India

Email: hello@drenze.in

Phone: +91 88502 39653